Lost or Stolen BYU ID Cards


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Deactivate your Lost or Stolen BYU ID Card:

Please deactivate your lost or stolen BYU ID card right away to prevent someone else from using it:

  • log in to My Financial Center, select Cougar Cash and Meal Plans, click the red Report a Lost Card button
  • Or use the Cougar Cash feature in the Y app
  • Or contact the ID Center, 1057 WSC, 801-422-5092
If you find your card, you can active it by any of these same steps.
 
If your BYU ID card was stolen and used please report this to both the BYU ID Center and the BYU Police at 801-422-2222.
 
The BYU ID Center will email you if your lost card is turned in to our office.
 

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While Looking for your Lost Card, use the Y App or a Paper Copy:

The Y app has a digital copy of your ID card.  Please visit http://home.byu.edu/mobileSuite/getIt.htm for more Y app information.

Cougar Cash and Meal Plan Access: The app ID or paper copy of your BYU ID card will allow you to access your meal plan or Cougar Cash at most dining service locations, the BYU Store (3rd floor accounts desk only), and Print & Copy CentersYour ID number will be hand-entered by the cashier.  Hand-entered transactions will access your funds while swiping a deactivated card will not. 

Testing Center: The app ID, paper copy ID, and your driver's license are all accepted forms of ID.

Harold B. Lee Library: The app ID and paper IDs are not accepted at the HBLL.

To print a paper copy of your ID card:

  • log in to MyBYU
  • select Personal Information from the Communication drop-down menu under Campus Links
  • select ID Card
  • print - you can print at any Print & Copy Center, such as Cougar Creations (1st floor WSC). 
 

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Get a Replacement ID Card:

  

We recommend waiting approx. 2 weeks before replacing a lost ID card.  Lost cards are often turned in to the ID Center.  The ID Center will email you as soon as we receive your card.

Please remember, you must meet all Dress and Grooming Standards to receive an ID card!

Payment: The cost to replace a lost or abused BYU ID card is $10.  Our preferred method of payment is Cougar Cash.  We also accept cash, check, or debit/credit.  We cannot post charges to your Financial Center.  We will accept an old BYU ID card as payment if you turn in the old ID card at the time your new card is produced. We do not issue refunds if you find an old ID card later.

Replacement of an expiring/expired ID card is free if the expiring/expired ID card is turned in at the time the new card is produced.
 
Stolen cards will be replaced at no charge if a report has been filed with any police dept.  You must bring the police case number to the ID Center. Patrons falsely reporting a stolen card will be reported to the Honor Code Office.
 
Transactions made on a stolen card that has not been reported lost or stolen may be the responsibility of the card holder.
 
Door Access: When a replacement card is printed, the card issue digit increases by '1'. This permanently deactivates the old card. Your 9 digit ID number never changes. Most doors are programed to update to your new card automatically every 15 minutes.  Some doors only update overnight. If you have concerns or trouble with door access, please contact your building access administrator/alarm coordinator.  If you do not know who this is, contact Access Services, 801-422-5521, 194 BRWB. For emergency access issues please contact the University Police, 801-422-2222.

Cougar Cash: When a replacement ID card is printed your Cougar Cash and meal plan are immediately available for use with the new card.